Frequently Asked Questions

It's very simple: You write an email to please@answer.email with your question. Our AI reads your email and sends you an answer within seconds. That's all - no app, no registration, no password needed.

No! You don't need any account, password, or registration. Just send an email. We recognize you by your email address.

Yes! You get 10 free AI answers every day. That's enough for most people. If you need more, we have affordable paid plans.

Almost anything! Ask questions, get help understanding complicated emails, translate text, get recipes, tech support, and much more. The AI is here to help you.

Open your email program (like Gmail, Outlook, Yahoo Mail, or the Mail app on your phone). Click 'New Email' or 'Compose'. In the 'To' field, type: please@answer.email. Write your question in the email body. Click 'Send'. You'll get an answer in seconds!

Yes! This is one of our best features. If you receive an email that confuses you - maybe from a bank, insurance company, or government office - simply forward it to please@answer.email with a note like 'Please explain this email to me'. We'll explain it in simple language.

Open the confusing email. Look for a 'Forward' button (usually looks like an arrow pointing right). Click it. In the 'To' field, type: please@answer.email. Add your question at the top, like 'What does this mean?' or 'Is this a scam?'. Click 'Send'.

Yes! If you receive a suspicious email, forward it to us and ask 'Is this a scam?' We'll analyze it and tell you if it looks fraudulent. This is especially useful for phishing attempts pretending to be from banks or companies.

Yes. We use bank-level encryption (SSL/TLS) for all communications. Your emails are processed securely and deleted after 30 days.

We recommend caution. While our service is secure, you should NEVER send: passwords, credit card numbers, social security numbers, bank account details, or personal identification numbers. If an email you're forwarding contains such information, delete or hide it before sending.

Only our AI system processes your emails to generate answers. We do not share, sell, or give your emails to anyone else. Our staff does not read your emails unless required to fix a technical problem.

Never send us: Your passwords (for anything), Credit card or debit card numbers, Bank account numbers, Social security numbers or ID numbers, PINs or security codes, Personal photos you wouldn't want others to see. If you're forwarding an email that contains this information, remove it first!

No! Our AI provides helpful information, but it is NOT a replacement for: Medical advice from a doctor, Legal advice from a lawyer, Financial advice from a licensed advisor, Emergency services. For emergencies, always call your local emergency number.

Our AI is very helpful but not perfect. Always verify important information, especially regarding health, legal matters, or finances. Use our service for general help and convenience, but consult professionals for important decisions.

Usually within 10-30 seconds! The AI processes your question immediately and sends a reply to your email.

First, check your spam/junk folder - sometimes emails end up there. If you still don't see a response after a few minutes, try sending your email again. If problems persist, contact help@answer.email.

Free users: 10 questions per day. Starter plan ($10/month): 100 per day. Pro plan ($20/month): 500 per day. Unlimited ($50/month): As many as you want.

You'll receive an email letting you know you've reached your daily limit. Your limit resets at midnight. You can upgrade to a paid plan for more questions.

Simply send an email to upgrade@answer.email with your desired plan (Starter, Pro, or Unlimited). We'll send you payment instructions.

Yes, you can cancel your paid plan at any time by emailing help@answer.email. You'll continue to have access until the end of your billing period.

We accept all major credit cards, debit cards, and PayPal.

Yes! You can write to us in any language. Our AI understands and responds in many languages including English, German, Spanish, French, Italian, Portuguese, Dutch, Polish, Russian, Chinese, Japanese, and Korean.

Absolutely! Forward an email in any language and ask us to translate it. We'll send you a translation in your preferred language.

Yes! If you can send an email, you can use our service. That's the whole point - we made AI accessible to everyone, not just tech experts.

AI stands for 'Artificial Intelligence'. It's a computer program that can understand your questions and give helpful answers, similar to having a very knowledgeable assistant available 24/7.

No, a computer (AI) reads and answers your email. This is why we can respond so quickly - within seconds, day or night.

There are no stupid questions! Our AI is patient and helpful. Ask anything you want to know. That's what we're here for.

No problem! Our AI is smart enough to understand what you mean, even with spelling mistakes. Just write naturally.

Yes, you can ask long questions. However, shorter, clearer questions usually get better answers. If your question is complex, try to explain it step by step.