Who answers my email?
A simple explanation of how this works — no technical jargon, we promise.
The short answer
A computer program reads your email and writes back to you. It's called AI (Artificial Intelligence). But don't worry — you don't need to understand how it works to use it.
"Think of it like a very patient librarian who has read millions of books and can explain anything in simple words. You ask a question, and they write back with a helpful answer."
What is AI, exactly?
Here's a simple way to think about it:
AI is a computer program that has learned from millions of books, websites, and conversations.
It can understand your questions and write helpful answers — just like a person would.
It's not a real person, but it communicates like one. It reads what you write and responds thoughtfully.
It never gets tired, never gets annoyed, and is always happy to explain things again if you don't understand.
What can you ask?
Here are some real examples of questions people send us:
"I got a letter from my insurance. What does it mean?"
Forward the email and get a simple explanation
"Is this email from Amazon real or a scam?"
We'll help you spot fake emails
"How do I cancel my subscription?"
Step-by-step guidance for any service
"What does this word mean?"
Simple explanations without complicated language
"Can you help me write a complaint letter?"
We'll help you find the right words
"My computer is doing something strange. What should I do?"
Basic tech help in plain English
Why people like using this service
Always available
Day or night, weekends or holidays — you'll get a response.
No judgment
There are no silly questions. Ask anything, as many times as you need.
Easy to understand
Answers are written in plain, simple language.
Private & safe
Your emails are encrypted and never shared with anyone.
Common questions people have
Q: Is this a real person?
No, it's a computer program. But it writes like a person and understands your questions just like a person would.
Q: Will it judge me if I ask something basic?
Never. There's no such thing as a silly question. The AI is designed to be helpful and patient, no matter what you ask.
Q: What if I make spelling mistakes?
That's perfectly fine. The AI understands what you mean even if your spelling or grammar isn't perfect.
Q: Is it safe to forward my emails?
Yes. Your emails are encrypted (protected) during sending and we never share them with anyone else.
Q: Do I need to be good with computers?
Not at all. If you can send an email, you can use this service. That's the whole point.
One important thing to remember
The AI gives helpful guidance, but it's not a replacement for professional advice. For serious matters about health, law, or money, please also speak with a doctor, lawyer, or financial advisor.